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- Title
- La qualité du service et la relation client
- Creators
- Brigitte Auriacombe (Author)
- Contributors
- François Mayaux (Editor)Éric Vogler (Editor)
- Publication Details
- Ce que manager dans les services veut dire, pp.49-73
- Publisher
- Editions d'Organisation; Paris
- Format
- 49-73 P.
- Identifiers
- 9917736109453
- Academic Unit
- Department of Strategy & Organization
- Language
- French
- Resource Type
- Book chapter
- Local Fields
- 106141