Abstract
This is the second of a four-case series (310-045-1 to 310-048-1). HDL is a restaurant in China. This company is special not only because profit of HDL is higher than average industry profits but also because a lot of customers wait for available tables without complaining. In the restaurant, smiles are always on the faces of employees, and various foods, drinks and services are offered free to customers. Employees and store managers evaluation are also distinct: based on customers' satisfaction and employees' satisfaction. This case aims at discussing how to manage an innovative organization by motivating people.