Compensation Insurances Deteriorate the Effectiveness of Compensation in Service Recovery

Conference paper

Mathieu BEAL, Anshu Suri and Bo Huang

American Marketing Association (AMA) Winter Academic Conference (Madrid, Spain, 13/02/2026–15/02/2026)

15/02/2026

Abstract

Service recovery

Consumer Services

Marketing

5 Record Views

Title: Compensation Insurances Deteriorate the Effectiveness of Compensation in Service Recovery
Creators: Mathieu BEAL (Author) - emlyon business school
Anshu Suri (Author) - University College Dublin
Bo Huang (Author) - University of Nottingham Ningbo China
Conference: American Marketing Association (AMA) Winter Academic Conference (Madrid, Spain, 13/02/2026–15/02/2026)
Identifiers: 9938536109453
Academic Unit: MTCI - Marketing, Technology and Customer Insights; Department of Marketing
Language: English
Resource Type: Conference paper