Customer participation and its effects on service organisations: An institutional economics perspective

Conference paper

Zelal Ates and Marion Buettgen

European Institute for Advanced studies in Management (EIASM) Naples forum on service (Capri, Italy, 16/06/2009–19/06/2009)

01/06/2009

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Title: Customer participation and its effects on service organisations
Creators: Zelal Ates (Author)
Marion Buettgen (Author)
Creators - without role: Zelal Ates
Marion Buettgen
Conference: European Institute for Advanced studies in Management (EIASM) Naples forum on service (Capri, Italy, 16/06/2009–19/06/2009)
Identifiers: 9917605109453
Academic Unit: emlyon business school
Language: English
Resource Type: Conference paper
Local Fields: 106069