Frontline Employees' Coping Strategies for Role Conflicts and their Impact on Customer Participation Behavior

Conference paper

Zelal Ates, M. Buttgen, J. A. Schumann and J. Volz

International Research Symposium on Service Excellence in Management, 12th (Ithaka, USA, 02/06/2011–05/06/2011)

01/06/2011

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Title: Frontline Employees' Coping Strategies for Role Conflicts and their Impact on Customer Participation Behavior
Creators: Zelal Ates (Author)
M. Buttgen (Author)
J. A. Schumann (Author)
J. Volz (Author)
Creators - without role: Zelal Ates
M. Buttgen
J. A. Schumann
J. Volz
Conference: International Research Symposium on Service Excellence in Management, 12th (Ithaka, USA, 02/06/2011–05/06/2011)
Identifiers: 9917853009453
Academic Unit: emlyon business school
Language: English
Resource Type: Conference paper
Local Fields: 89162