Frontline Employees' Coping Strategies for Role Conflicts and their Impact on Customer Participation Behavior

Conference paper

Zelal Ates, J. Volz, M. Buttgen and J. A. Schumann

DLM Workshop, 15th (Duisburg, Germany, 07/04/2011–09/04/2011)

01/04/2011

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Title: Frontline Employees' Coping Strategies for Role Conflicts and their Impact on Customer Participation Behavior
Creators: Zelal Ates (Author)
J. Volz (Author)
M. Buttgen (Author)
J. A. Schumann (Author)
Creators - without role: Zelal Ates
J. Volz
M. Buttgen
J. A. Schumann
Conference: DLM Workshop, 15th (Duisburg, Germany, 07/04/2011–09/04/2011)
Identifiers: 9917963409453
Academic Unit: emlyon business school
Language: English
Resource Type: Conference paper
Local Fields: 89166