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Knowledge management system for Thai small and medium-sized enterprises
Journal article   Peer reviewed

Knowledge management system for Thai small and medium-sized enterprises

Soontarin Nupap, Nopasit Chakpitak, Gilles Neubert and Yuthana Tra-Ngarn
International Journal of Innovation and Learning, Vol.19(2), pp.150-168
01/03/2016

Abstract

small and medium-sized enterprises SMEs economic growth economic crisis human resource management HRM knowledge management systems business process reengineering BPR enterprise resource planning ERP new product development NPD joint application development JAD personnel alignment information technology innovation Thailand
Small and medium-sized enterprises (SMEs) have a significant effect on national economic growth. Since the 2007 economic crisis, approximately 90% of SMEs have addressed many problems all over the world; therefore, Knowledge Management System (KMS) was utilized to help reduce the burden of SMEs. Here, we have implemented the KMS on three SMEs in Thailand, which has integrated Business Process Reengineering (BPR), Enterprise Resource Planning (ERP), New Product Development (NPD), and Joint Application Development (JAD) concepts. The significant success in personnel alignment, processes, IT, and product development was achieved.

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Domestic collaboration
International collaboration
Citation topics
4 Electrical Engineering, Electronics & Computer Science
4.47 Software Engineering
4.47.194 Service-oriented Architecture
Web of Science research areas
Management
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