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How " Surface Acting " Drains Educators—and How to Break the Cycle
Newspaper article

How " Surface Acting " Drains Educators—and How to Break the Cycle

Gordon M. Sayre, Alicia A. Grandey and Nai-Wen Chi
Inspiring Minds by Harvard Business Review
05/02/2026

Abstract

Emotional Labor Recovery from Work Stress Emotions
It’s Wednesday afternoon and you’re halfway through another demanding day of teaching. You’ve led back-to-back classes, met with students during office hours, and responded to emails about extensions and accommodations. Now it’s time for your next class or meeting, where you’re expected to show up with patience, clarity, and enthusiasm.
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