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How store attributes impact behavioral loyalty: Do different countries and categories follow the same loyalty building process?
Conference paper

How store attributes impact behavioral loyalty: Do different countries and categories follow the same loyalty building process?

Monica Grosso and Sandro Castaldo
AMA, American Marketing Association
Summer Marketing Educators'Conference, 2014 (San Francisco, USA, 01/08/2014–03/08/2014)
01/08/2014

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